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At Ds Cloud, your privacy is our priority. This document explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

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1. Information We Collect

We collect different types of information to provide and improve our services:

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1.1 Information Provided by the User

  • Name, email address, phone number, and other details provided when creating an account.
  • Payment information, if applicable.

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1.2 Data Generated by Platform Usage

  • IP address, device type, operating system, and browsing data.
  • Information about activities on the platform, such as file uploads, downloads, and sharing.

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1.3 Support Data

  • Information provided when contacting our support team, such as problem descriptions or related attachments.

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2. How We Use Your Data

We use the collected information to:
  • Provide and operate our cloud storage services.
  • Process payments and fulfill contractual obligations.
  • Improve the functionality and security of our platform.
  • Respond to technical support requests.
  • Send service-related notifications, such as updates or changes to terms.

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3. Sharing Information with Third Parties

We do not sell, rent, or disclose your personal data to third parties, except:
  • Service Providers: Companies that help us operate the platform (e.g., payment processors, infrastructure providers). These third parties are only allowed to use your data as instructed by us and in compliance with this policy.
  • Legal Obligations: When required by law or to respond to requests from public authorities.

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4. Data Storage and Retention

  • Your data is stored on secure servers located [insert location, if applicable], protected by advanced technical measures such as encryption and firewalls.
  • We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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5. Data Security

We employ rigorous measures to protect your data:
  • Encryption of data in transit and at rest.
  • Strict access controls to prevent unauthorized access.
  • Continuous monitoring to identify potential vulnerabilities and threats.
While we strive to provide top-level security, no system is entirely foolproof. If we detect a security breach affecting your data, we will notify you as required by law.

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6. Your Rights

Under GDPR, you have the following rights regarding your personal data:
  • Access: Request a copy of your personal data.
  • Correction: Request the correction of incomplete or inaccurate data.
  • Deletion: Request the deletion of your data, except where retention is required by law.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data under certain circumstances.
To exercise any of these rights, please contact us at support@dscloud.pt.

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7. Cookies and Similar Technologies

We use cookies to enhance your experience on our platform. These may include:
  • Essential Cookies: Necessary for the basic functionality of the platform.
  • Analytical Cookies: To understand how users interact with our site and improve our services.
You can manage your cookie preferences through your browser settings.

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8. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to users before they take effect.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us: